Automated phone systems are used by many companies in order to increase their overall efficiency and save costs. These systems use interactive voice response (IVR) technology designed to route customers through a series of phone menus and voice prompts; often leading to lengthy wait times for the caller. The following tips may help to bypass these prompts and save some time.
Instructions
1. Enter "0." You may be able to beat the automated phone system by doing this as soon as you begin to hear the phone menu. If nothing happens or if the menu starts over again, enter "0" twice. It's simple, but can be effective, depending on the phone system.
2. Give it the silent treatment. By simply not speaking or entering any numbers, the system may be designed to conclude that you are calling from a rotary phone. If this is the case, the system will automatically route you to the next available operator, thereby greatly reducing your wait time.
3. Be incoherent. If the system is not able recognize key words or if you mumble, the result may actually be quicker service.
4. Stay busy. If you've tried everything you can think of and still can't get in touch with a live person, increase your own efficiency by reading mail or catching up on paperwork while you wait. Chances are the time will go by much faster and you'll have less to do later on.
5. Go online. In addition to increasing their use of automated phone systems, many companies are now turning toward the internet. By visiting the company's website, you can check accounts, pay bills, or even have your questions answered online.
Tags: many companies, phone system