Zune players are portable multimedia devices that allow you to playback music, photos and videos on the go. They come in a variety of designs and features, and work with the Zune software to manage playlists and sync files to your player. There are times when you can run into syncing problems. You can resolve these problems quickly by using some troubleshooting guidelines,
Software
The Zune software is the default management program used to create playlists, add songs and videos onto a Zune player. Outdated Zune software can cause syncing problems with the Zune player, especially if the player that you are using is newer than the software. If the Zune software also becomes damaged or corrupt due to system changes, it can cause sync problems. Also, if your computer system does not have the necessary requirements to run the Zune software, you may run into freeze problems during file syncing.
Connections
A Zune portable media player connects to the computer using a USB cable that is plugged into a USB port. You will run into sync problems if the computer is not detecting the portable player. This may happen for a variety of reasons such as a damaged USB port and a port overload caused by too many devices using the other USB ports. If your USB cable is also faulty, you are likely to run into sync problems when transferring files.
Formats
A Zune player, like other media players, does not support every audio and video format out there; therefore, attempting to upload incorrect formats can cause sync problems. Some of the formats that Zune supports include WMA, MP3, WMV and MOV. Attempting to upload other formats such as AAC can cause errors or even playback problems if you do manage to upload them on your player. Corrupted or damaged files will also cause sync problems when you attempt to upload them on your player.
Solutions
If you are running into connection problems, you always restart your computer to reset the USB ports and drivers. You should also try connecting the player to the USB ports on the back of the computer. Update your Zune software whenever possible especially if you have a newer Zune player. Check the audio formats that you are attempting to sync to your player and make sure that they are supported formats. If they are not, you need to convert them to an appropriate format using a converter program such as Switch Audio Converter.
Expert Insight
If you are still having problems syncing files to your player, try using another program such as Windows Media Player. It includes auto-sync features to transfer content automatically. As a last resort, erase the content from the player and set it back to the original default factory settings. You should contact Zune if the player is still running into problems because there is a possibility that the hard drive is damaged. Don't attempt to perform additional troubleshooting steps you are not experienced in performing.
Tags: Zune software, your player, Zune player, sync problems, cause sync